SHIPPING AND RETURN POLICY
Due to the Covid-19 crisis, shipments may be delayed 1-2 days due to supply chain disruptions.
Merchandize not opened with original receipt may be returned within 30 days of purchase.
- We are a supplier for professional contract cleaners only. We do not sell to home owners.
- After an order has been placed we are unable to add to it.
- Any changes on an order after it has been submitted will be charged a $15.00 change order fee. This includes cancellation of an order placed.
- All pressure washers are drop shipped from the manufacturer. The lead time provided is only an estimate and can fluctuate daily. For a more accurate lead time, feel free to contact us.
- The minimum order is $30.00. This does not include shipping cost.
- Prices are subject to change without notice
- We are an online retailer. In the event of a database crash or interruption any affected order will be refunded and need to be re-purchased by the customer. Customers will be notified in such an event.
- We try our best to keep pictures/videos up to date. Unfortunately on some items, like brass fittings, slight differences happen from time to time. Pictures are for reference use and we are not liable for small differences on items. Please feel free to call us to make sure the item in the picture/video is up to date.
- Items that are shown attached to another product (for example the Hudson Valve and Install Kit) are to illustrate how the products are to be used. Only the item highlighted with a white border is included in the purchase page.
- We only ship within the continental US, excluding: Alaska, California, and Hawaii.
- All packages that are sent to a residential address are sent "No Signature Required". Your package will be left where the carrier driver feels best to leave it. If your package is stolen or misplaced it is between you and the carrier to resolve the issue. We will assist in the process, but will not be liable for the loss. If you wish to have a signature requested for delivery, there is an extra fee charged by the carrier that you will need to pay, typically between $7-$10 dollars.
- All orders must be placed before 1pm EST to be processed the same business day. Any orders after 1pm will be processed the following business day.
- We will do everything in our power to ship your order the same day, but depending on varying circumstances your order may be shipped the next day.
- In the case of some products like pressure washers, hose reels, and custom equipment. Shipping may take up to 10 days to ship.
- To find the availability of products look above the price on that product page. All products will ship by the next business day unless otherwise stated. For example - If it states "3-5 business days" it will not ship until that time. If there is no time listed, then your product will ship the next business day.
- We only ship via UPS standard ground shipping.
- Upon delivery of your order please inspect packages for visible shipping damage. If damage is apparent please let the driver know. If you open the package and damage is found, please complete the Rapid Response form titled "Lost or Damaged Package" so we can get the claim process started for you. Replacement product(s) will be shipped to you after the claim is resolved.
- On all orders, an invoice will be sent after your package(s) have been shipped with detailed tracking information on the invoice.
- If an item is back ordered, you will be notified by phone and will have the choice of:
- Deleting the item from your order.
- Holding your order until the back order comes in.
- Shipping the order minus the back order. When the back order comes, we will ship it with no additional shipping cost incurred.
Warranty claims will follow manufacturers guidelines.
Bring the item(s) back to us during our regular business hours and we will process your returns in store. Ask your Panhandle Power Wash Supply representative for more information on warranties.
Call us as soon as possible and we will quickly process your return over the phone and send a call tag for UPS to pick up the merchandise in question. Customers whose orders were shipped will have 10 days from the day they receive the shipment to notify us of their intent to return the items.
Restoration items such as cleaning chemicals, air movers, dehumidifiers, air scrubbers, respirators, disinfectants, etc., DO NOT QUALIFY for returns.
- No returns after 30 days. No Exceptions.
- No returns on electric parts (switches, relays, igniters, etc).
- No returns on chemicals. No exceptions.
- Shipping charges are never refundable.
- Pumps may be returned for warranty review for 6 months from the date of purchase. Refunds are not available on pumps. Pumps will be either repaired or replaced and returned to the customer during the warranty period.
- Custom equipment or special order items are not returnable.
- This includes: The Fatboy Bandit, Tank Skids, Pressure Washers, and items drop shipped from the manufacturer.
- Any drop-ship orders (Hose Reels, Pressure Washers, Tank Skids, etc.) that are cancelled after they have been placed will be assessed a 15% cancellation fee. NO EXCEPTIONS!
- If your item is unused and in original packaging, it can be returned for a refund minus a 15% restock fee. Refunds can be in the form of store credit, a credit to the card used,or a return to your PayPal. Refund will be the cost of the item minus a 15% restocking fee.
- If you wish to return an item, please complete the "Product Returns" form. Upon receipt, we will issue a RGA number for your return. We will not accept returns without a visible RGA number on the outside of the box. The customer is responsible for return shipping.
- Pressure washers are not returnable (repair warranty applies only).
- If the product you wish to return for a refund was part of a financed invoice, please see "Financing" in the store policies.
- For additional return information please see "Warranty" Policies.
Special Order Return Policy:
We are often able to order products for our customers that are hard to find elsewhere and are not supported by our regular inventory; these orders are considered “special orders.” Special order items do not qualify for our Refund /Return Policy. Defects or damages must be reported within 48 hours of receipt in order to receive a replacement.
Mistakes happen, and we're more than happy to correct them. However, all packages must be examined for order accuracy upon receipt. If an item is missing, please notify us within (5) business days of delivery (as determined by your tracking number's delivery date). Once notified, we will conduct a parts audit to determine if an error has been made. If the audit indicates the part was not sent, we will send you the missing item at no additional charge.
Panhandle Power Wash Supply is committed to customer satisfaction and customer service. We will always work very hard to ensure that your experience with us is a fantastic one. So, please do not hesitate to call and discuss any questions or concerns you may have regarding your purchases at our store.